Privacy Policy

Effective Date: July 30,2025

Legacy Health (“we,” “our,” or “us”) is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt-in to receive SMS/text messages from us.


 

        Information We Collect

• When you opt in to receive SMS messages from Legacy Health, we may collect:

• Your mobile phone number

• Your name (if provided)

• Timestamp and proof of opt-in consent

• Message interaction history (delivery, responses)
  
  How We Use SMS Information

• We use the information collected via SMS only for the following purposes:

• Appointment reminders and confirmations

• Health alerts or service-related notifications

• Patient satisfaction surveys

• Health education or informational content

• Billing reminders (as permitted by law)

• We do not sell, rent, or share your SMS data or phone number with third parties for their own marketing purposes.
  
  Third-Party Service Providers
  We may use trusted service providers (e.g., messaging platforms or healthcare IT vendors) to send SMS messages on our behalf. These vendors are contractually obligated to protect your information and use it only for the intended purpose.
  
  Your Choices: Opting Out

• You may opt out of receiving SMS messages from Legacy Health at any time by:

• Texting STOP to any SMS you receive from us

• Contacting our support team at [Insert Phone/Email]

• Updating your communication preferences in your Legacy Health patient portal

• After opting out, you may receive one final message confirming your unsubscribe request. Standard message and data rates may apply.
  
  Data Security & Retention
  We implement appropriate technical and organizational safeguards to protect your SMS data. Your information is retained only as long as necessary for the purposes described above or as required by law.
  
  Children’s Privacy
  We do not knowingly collect SMS opt-in information from individuals under the age of 13 without verified parental consent, in accordance with applicable laws.
  
  Your Rights (California & GDPR Residents)

• If you are a California or EU resident, you may have the right to:

• Access the data we hold about you

• Request correction or deletion of your data

• Withdraw consent at any time

• To exercise these rights, please contact privacy@legacyhealth.org or call